DARK MOON STUDIO

experience FAQ

HOW do the payment plans work?

All sessions require a non-refundable Session Fee, which is due at the time of booking. Once this is paid, your session date is secured.

We will then set up your collection and payment plan either at the time of your consultation, or up to one week after your consultation.

You will have 2 payment options to choose from; the Pre-pay or the Partial pay.

THE PRE-PAY PLAN:

With this plan, you will be all paid in full prior to your session date.

You can opt for a full payment, or have it divided into monthly, bimonthly, or two installments leading up to your session date.

Digital images will be received within one week of your viewing appointment and print and product within 3-4 weeks.

As an added perk, all pre-paid sessions come with a bonus of 3 extra digital images for your chosen collection.

THE PARTIAL-PAY PLAN

With this plan, you will pay a minimum of 50% of your collection prior to your session date.

You can opt to have payments divided monthly, bimonthly, or two installments leading up to your session date.

You will have up to 3 months post session to pay off the remainder of your balance.

Digital images will be received within one week of your final payment and print and product within 3-4 weeks.

As an added perk, all pre-paid sessions come with a bonus of 3 extra digital images for your chosen collection.

Rescheduled sessions

We understand that life happens and sometimes plans change. We do offer one complimentary reschedule if needed.

For additional rescheduled sessions we require a $200 reschedule fee.

A minimum of 50% of your collection must be paid in full in order to select a new session date.

Your new session date must be scheduled within 5 months of your original session date.

While we can not promise availability for specific dates, we will always do our best to get you a reschedule date that works best for you.

Please note that as a small business we are impacted by reschedules so we do ask that this be addressed as soon as possible.

can i upgrade my collection?

Certainly! Upgrades to your collection can be finalized on the day of your session.

For your convenience, we allow a span of up to two months post-session to complete the payment if required. Please note, all prints and products will remain under the custody of Dark Moon Studio until the entire payment for the collection upgrade is received in full.

In regards to previous feedback, rest assured all digital images will be available to you via an online gallery within 1-2 weeks following your final payment. If you wish for an expedited service, arrangements can be made for an additional purchase.

can I order additional products after my session?

Indeed! You can freely reopen your gallery for up to two years after your session date.

This allows you to order any prints or albums during this period. However, all Collection album credits need to be used within a year of your session date.

Please note, reopening galleries after a two-year period will incur an additional fee.

do I have to share my images?

Absolutely not. We will never share anything without your written consent.

You have full authority to keep all images private. It's you who controls if and where your images get shared, and what you feel comfortable sharing.

Every client will complete a post-session form that includes an area where they can specify their preferences.

What’s in your client closet?

Our ever expanding client wardrobe predominantly features lingerie, with sizes extending from XS to 6X.

We also offer body jewelry, cuffs, robes, quirky jackets, and other accessories.

In the interest of hygiene and cleanliness, we kindly request that all clients place the provided disposable liners inside any garments they utilize.

In addition to that, all items are thoroughly cleaned and sanitized after use.

Clients are also welcome to bring a nude g-string with them to wear under garments.